Shipping and Billing
Shipping Information and Timelines
Fulfillment & Delivery:All orders are fulfilled (picked and packed) within 48 hours except for weekends. Orders ship Monday-Friday. Please know that while we are doing everything we can to ensure a speedy delivery, shipping times are not...
Can I change my shipping address once an order has been placed?
Once an order has been placed, address changes may not be possible since our fulfillment team works pretty fast. Please be sure to enter shipping information carefully and accurately at checkout. Orders shipped to the wrong address are only...
How much does shipping cost?
Standard Shipping: 3-5 Business Days in transit is $4.95 for orders under $30 and free for orders over $30 Expedited Shipping: 3 business days in transit is $12.95 for orders under $60 and free for orders over $60 Next-day via Ohi: Next day...
Can I return my order for a refund?
Thanks for ordering from Winx Health! Given the nature of our products, we cannot accept returns unfortunately. If something is not as expected, please reach out to the team at [email protected] and we will be there to help!
Will my order be shipped discreetly?
Yes. When we say discreet, we mean it! 📬 Your package will be delivered in an inconspicuous, plain, white or brown small box. It will have an unmarked shipping label - the return address just says WH! We make the testing experience as private...
Can I cancel my order that’s processing or in transit?
Once your order has been placed, we are not able to cancel or reroute it. We apologize for any inconvenience! Still, if you've placed an order within the last few hours, we may be able to help! Reach out to our team at [email protected] and we'll...
What will show up on bank statements?
When it comes to your health, you deserve a private experience every step of the way. That's why we're all about discretion at Winx Health. Your order will show up as "WH INC" on your bank statement. For a more discreet billing option, we are...
Purchasing Winx Health with your HSA card
Good news-- Winx Health accepts FSA/HSA payments! All you have to do is check out like normal and use either your FSA card or any payment method to submit a HSA claim. If you already checked out but would like to submit a HSA claim, send...