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Winx Health

Head to your Patient Dashboard<a href="http://portal.hellowinx.com" style="text-decoration:none;">&#xA0;here</a>&#xA0;&#x2014; that&apos;s your one-stop spot for billing, clinical, and customer support. Providers reply to messages within 4 hours, 7 days a week, 8am&#x2013;4pm PST.

Head to your Patient Dashboard here — that's your one-stop spot for billing, clinical, and customer support. Providers reply to messages within 4 hours, 7 days a week, 8am–4pm PST.

My provider is not responding to me - what do I do?

Winx Telehealth

Are there any age requirements for telehealth?

Are we able to treat patients assigned male at birth?

In what states is this available?

How do I get started with telehealth?

Can you send me the direct links for the telehealth consult?

How does a telehealth consultation work?

Is there an additional cost for a telehealth appointment?

Who is the clinician? Is this a real doctor?

If I have a question about my prescription or need to change it, how do I contact the telehealth professional I spoke with and is there an additional charge?

How do I reset my password for my telehealth account?

How is my information used once I create a telehealth account?

Is my health information private?

How do I get back into my account/patient portal?

How long does it take to get an appointment scheduled?

How do I reschedule my appointment?

How do I request a refund?

What's the typical telehealth process start to finish?

What if my prescription doesn't work?

Can I bypass the Winx app and submit my test results through a direct link to get a telehealth appointment?

What’s my order status?

My order status says it’s sent to the pharmacy but I tried my pharmacy and it’s not there. What should I do?

Why was my order cancelled?

Will I still be charged if my order was cancelled?

UTI Test + Treat

Vaginal Health pH Test + Treat

Restart Emergency Contraceptive

Early Pregnancy Tests

Is My Restart Donation Tax-Deductible?

UTI Max Strength Pain Relief

Urinary Daily Defense

Vaginal Health Probiotic

Winx Products

Shipping Information and Timelines

Can I change my shipping address once an order has been placed?

How much does shipping cost?

Can I return my order for a refund?

Will my order be shipped discreetly?

Can I cancel my order that’s processing or in transit?

What will show up on bank statements?

Purchasing Winx Health with your HSA card

Shipping and Billing

How do I change my subscription shipping address?

How do I cancel my subscription?

How do I change when my next subscription order is shipped?

How do I change how often my Subscription comes?

How do I access my Winx Health account?

I forgot to cancel or change my subscription, can I get a refund?

How do I skip a subscription order?

How do I update my subscription payment information?

How do I change the products in my subscription?

Winx Subscriptions

My provider is not responding to me - what do I do?Updated 3 months ago