Winx Telehealth
Are there any age requirements for telehealth?
Right now, our telehealth services are for patients 18 and up. If you're under 18, don't worry — we've still got your back! You can find a provider near you here.
Are we able to treat patients assigned male at birth?
At the moment, our telehealth services are for patients assigned female at birth. If that's not you, we still want to make sure you get the care you need — you can search for a provider in your area here.
In what states is this available?
Good news, telehealth is available in all 50 US states! We currently cannot offer telehealth in Puerto Rico and USVI through Winx, but if you live in either place we proudly partner with Verti Health — you can get started with them here.
How do I get started with telehealth?
Easy! After you grab a Winx Test & Treat product, scan the QR code on your test box or instructions, or just tap here to get going.
Can you send me the direct links for the telehealth consult?
Sure thing. You can find the direct links below:. UTI Treatment. Yeast Infection Treatment. BV Treatment
How does a telehealth consultation work?
Once you've got your Winx Test & Treat in hand, scan the QR code on the box or instructions to start your test and find your results here. If your test comes back positive, a licensed clinician will review your info (usually within 4 hours!). If you'
Is there an additional cost for a telehealth appointment?
If you're eligible, it will be $29.95 for a message or phone-based consult. Your provider will determine which appointment type is right for you. Bonus: telehealth is FSA/HSA eligible!
Who is the clinician? Is this a real doctor?
Yes, totally real! Consultations are handled by independent U.S.-licensed physicians through Telegra MD P.C.
If I have a question about my prescription or need to change it, how do I contact the telehealth professional I spoke with and is there an additional charge?
Once you finish the questionnaire, you'll have unlimited and free access to chat with your provider right on the Patient Dashboard.
My provider is not responding to me - what do I do?
Head to your Patient Dashboard here — that's your one-stop spot for billing, clinical, and customer support. Providers reply to messages within 4 hours, 7 days a week, 8am–4pm PST.
How do I reset my password for my telehealth account?
Great news, no password to remember! You'll just get a one-time passcode sent to your email or phone (whichever you picked). Pop over to this link to grab your code.
How is my information used once I create a telehealth account?
Your info is used only to take care of you — meaning your provider's diagnosis, getting your prescription filled through our pharmacy partners, and secure billing. That's it.
Is my health information private?
100%. Anything you share during a consultation is HIPAA-protected and stored by Telegra MD P.C. (not Winx Health). You can peek at their privacy practices here.
How do I get back into my account/patient portal?
We'll send you an email from [email protected] to get you in. Or, you can hop right into your account through this link.
How long does it take to get an appointment scheduled?
Once you've filled out your questionnaire, your provider will reach out to you directly — keep an eye on your clinical chat!
How do I reschedule my appointment?
Just message your provider in the customer support chat and they'll get you sorted. They might also reach out to you first to reschedule, so keep an eye out for a call from a 509 area code!
How do I request a refund?
You can reach out to [email protected] with any questions and concerns, our team will be happy to help you out!
What's the typical telehealth process start to finish?
Once you submit your intake questionnaire, a provider reviews everything on their end. They're available 7 days a week, 8am–4pm PST, and you can usually expect a response within 4 hours. If you're eligible for treatment, they'll reach out via the cli
What if my prescription doesn't work?
If something feels off, message your provider through the clinical support chat. They can answer your questions or resend your prescription to a different pharmacy, whatever you need.
Can I bypass the Winx app and submit my test results through a direct link to get a telehealth appointment?
If the Winx Health app is giving you trouble and you need telehealth access, just shoot a note to [email protected] and we'll get you taken care of!
What’s my order status?
You can log into your patient portal homepage at portal.hellowinx.com to see your order status. You’ll see three different statuses:. Prescription sent to provider for review. Provider review. Sent to pharmacy. If for some reason you do not qualify f
My order status says it’s sent to the pharmacy but I tried my pharmacy and it’s not there. What should I do?
If this happens, you can send a message to Clinical Support in your patient portal using this link here: https://portal.hellowinx.com/messages. They will be able to identify the issue and call in your prescription again, or try a different pharmacy.
Why was my order cancelled?
If your answers suggest that your symptoms need care beyond what we can safely handle online your order will be cancelled and you’ll be notified in your order status and via email. Your health comes first, and we want you to get the right care ASAP!
Will I still be charged if my order was cancelled?
If your answers suggest that your symptoms need care beyond what we can safely handle online your order will be cancelled and you’ll be notified in your order status and via email. You will not be charged if you are not eligible for treatment and you