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If your answers suggest that your symptoms need care beyond what we can safely handle online your order will be cancelled and you&#x2019;ll be notified in your order status and via email. Your health comes first, and we want you to get the right care ASAP!&#xA0; The payment hold on your credit card will be lifted and you will not be charged for your prescription treatment. You should see the payment hold lift within 5-10 business days (usually sooner)! We strongly recommend seeing a healthcare provider or clinic in person to get checked out. If you need help finding in-person care,<a href="https://www.zocdoc.com/" style="text-decoration:none;">&#xA0;Zocdoc</a>&#xA0;is a great place to book with a local provider.

If your answers suggest that your symptoms need care beyond what we can safely handle online your order will be cancelled and you’ll be notified in your order status and via email. Your health comes first, and we want you to get the right care ASAP!

Why was my order cancelled?

Winx Telehealth

Are there any age requirements for telehealth?

Are we able to treat patients assigned male at birth?

In what states is this available?

How do I get started with telehealth?

Can you send me the direct links for the telehealth consult?

How does a telehealth consultation work?

Is there an additional cost for a telehealth appointment?

Who is the clinician? Is this a real doctor?

If I have a question about my prescription or need to change it, how do I contact the telehealth professional I spoke with and is there an additional charge?

My provider is not responding to me - what do I do?

How do I reset my password for my telehealth account?

How is my information used once I create a telehealth account?

Is my health information private?

How do I get back into my account/patient portal?

How long does it take to get an appointment scheduled?

How do I reschedule my appointment?

How do I request a refund?

What's the typical telehealth process start to finish?

What if my prescription doesn't work?

Can I bypass the Winx app and submit my test results through a direct link to get a telehealth appointment?

What’s my order status?

My order status says it’s sent to the pharmacy but I tried my pharmacy and it’s not there. What should I do?

Will I still be charged if my order was cancelled?

UTI Test + Treat

Vaginal Health pH Test + Treat

Restart Emergency Contraceptive

Early Pregnancy Tests

Is My Restart Donation Tax-Deductible?

UTI Max Strength Pain Relief

Urinary Daily Defense

Vaginal Health Probiotic

Winx Products

Shipping Information and Timelines

Can I change my shipping address once an order has been placed?

How much does shipping cost?

Can I return my order for a refund?

Will my order be shipped discreetly?

Can I cancel my order that’s processing or in transit?

What will show up on bank statements?

Purchasing Winx Health with your HSA card

Shipping and Billing

How do I change my subscription shipping address?

How do I cancel my subscription?

How do I change when my next subscription order is shipped?

How do I change how often my Subscription comes?

How do I access my Winx Health account?

I forgot to cancel or change my subscription, can I get a refund?

How do I skip a subscription order?

How do I update my subscription payment information?

How do I change the products in my subscription?

Winx Subscriptions

Why was my order cancelled?Updated 3 months ago